Privacy Policy

1. Who controls your data

Visit Online B.V. is the controller for the personal data described in this policy. Hotel Booking Manager is its management platform for hoteliers and regional partners.

Address: Lange Vonder 237, 1035 KW Amsterdam, the Netherlands. Chamber of Commerce: 98009346. Privacy contact: info@visit-online.nl.

2. Personal data we collect

We collect account registration details (name, email, organisation), hotel and property information, booking and availability data you enter, support messages, and technical data such as IP address, browser type, and usage logs needed to operate and secure the service.

3. How we use data

We use personal data to provide and improve Hotel Booking Manager, authenticate users, manage properties and bookings, support distribution via roomundo.com and partner channels where you choose to publish, respond to support requests, monitor security, and meet legal obligations.

4. Legal bases

Depending on the processing, we rely on performance of a contract, legitimate interests (such as securing and improving the platform), legal obligations, and consent where required (for example for optional analytics or marketing cookies).

5. Who receives data

We do not sell personal data. We may share data with infrastructure and service providers (for example AWS hosting, email delivery), with roomundo.com and distribution partners when needed to publish or fulfil inventory you manage, and with authorities when required by law.

6. Cookies and storage

Hotel Booking Manager uses cookies and similar technologies for authentication, session security, language preference, and (where enabled) measuring performance. See the Cookie Policy for more detail.

7. Retention, transfers and security

We keep data only as long as needed for the purpose collected, including account support, security and legal compliance. Data may be processed outside your country using recognised transfer safeguards where the GDPR requires them. We use industry-standard security measures on AWS infrastructure; no method of transmission or storage is 100% secure.

8. Your privacy rights

Subject to applicable law, you may ask us to access, correct, erase, restrict or port your personal data, or object to certain processing. To exercise these rights, contact info@visit-online.nl. You may also lodge a complaint with the Dutch Autoriteit Persoonsgegevens or your local supervisory authority.

9. Contact and updates

Questions about this policy: Visit Online B.V., Lange Vonder 237, 1035 KW Amsterdam, info@visit-online.nl. We may update this policy from time to time; the “Last updated” date on this page will change when we do.